These terms and conditions (“Terms of Use”) state important requirements regarding your use of Yaantra’s website, Yaantra’s mobile, smartphone, Tablet or any Gadget Repair & support service and your relationship with Yaantra. You should read them carefully as they contain information and instructions such as how long it lasts, fees for early termination, our rights to change its conditions, limitations of liability, privacy and settlement of disputed by arbitration instead of in court. If you accept this agreement, it will apply to all your service plans from us, including all your existing plans. Your acceptance of these terms & conditions will be implied by the use of the Yaantra service.
These terms and conditions, together with each accepted plan order submitted by you, any additional terms mentioned for your plan order acceptable user policy (AUP) and the privacy policy, state the entire agreement between you and Yaantra (The “AGREEMENT”). The Plan Order will form the part of the "Agreement" only if the same has been acknowledged by Yaantra in writing or by an e-mail. You must agree to the Terms and Conditions in order to be eligible to use the Yaantra Portal (defined below), or obtain Services (defined below).
Certain terms defined in these Terms and Conditions are also used in the ACCEPTABLE USER POLICY (AUP) and the Privacy Policy and are incorporated by reference to these Terms and Conditions.
Software, Materials, Services and other related information are collectively referred to as "Content."
"You" means you individually, any person, including any employer that you are acting on behalf of.
"Yaantra & Yaantra.com" is only brand name, which is owned & operated by GADGETWOOD ESERVICES PRIVATE LIMITED.
Mobiles, smartphones, tablets, laptops or any other electronic equipment entertained for service’s is collectively referred to as Gadget.
"Yaantra Certified Technician means" technicians and specialists certified by Yaantra to perform the Services under this Agreement.
"Shared services" refers to the provision of a service by one part or group within GADGETWOOD ESERVICES PRIVATE LIMITED and/or its suppliers, to more than one organizations or groups outside of GADGETWOOD ESERVICES PRIVATE LIMITED.
"Subscription Based Plans" or "Subscription/(s)" are tenured Subscription plans offered by Yaantra that are active for a specified period and will not include any incident based plans such as "Per Incident Plan" or the like.
All references to "Services" refer to any Yaantra service plan that you enter into with Yaantra through use of the Yaantra Website located at www.Yaantra.com (the "Yaantra Portal") or by calling the Yaantra phone number mentioned on the Yaantra Website. These Terms of Use govern all plans available through the Yaantra Website, and any use of the Yaantra Portal. In the event of any conflict these Terms of Use control any valid Plan Order form that you submit requesting Services ("Plan Order").
"Materials" means any web casts, download areas, white papers, press releases, datasheets, FAQs, product information, quick reference guides, or other works of any kind that are made available to download from the Yaantra Portal are the proprietary and copyrighted work of Yaantra and/or its suppliers. The definition of "Materials" does not include the design or layout of the Yaantra.com website or any other Yaantra owned, operated, licensed or controlled website.
"Software" means a Gadget program of any kind, whether owned by Yaantra or a third party, whether delivered via download, CD, other media, or other delivery method, including client and/or network security software. Elements of the Software are protected under copyright, trade secret, unfair competition, and other laws. Software includes both Yaantra Software and third party Software. Your use of Software is subject to the respective agreements such as a license agreement or user agreement that accompanies or is included with the Software, ordering documents, exhibits, and other terms and conditions that apply ("License Terms").
You may order Services by submitting Plan Orders through the Yaantra Portal or by calling Yaantra. Once Yaantra accepts the Plan Order submitted by you, then you will receive a written document or an email from Yaantra at the email address that you provide or have provided to Yaantra as part of the Registration Process for the Services. Yaantra is not responsible for rendering Services in connection with any Plan Order that it has not accepted. Upon acceptance by Yaantra of a Plan Order, you will have a Service Plan.
Subject to the Terms and Conditions, and other terms specific to each Service Plan, Yaantra will address your query using commercially reasonable efforts in providing appropriate solutions under the Services. In most cases, Yaantra will attempt problem diagnosis and a solution through chat, email or remote and/or a scheduled onsite visit or other means as it deems most appropriate under the circumstances. You understand that if remote access is used on your gadget’s there will be no residual software from the remote session; however, there may be a text file placed on your Gadget that will explain the work that was done on your Gadget. If such a text file is placed on your Gadget, you have the option to either save the file for future reference or to delete it from your Gadget. All undertakings under Service Plans are subject to Yaantra's Limited Warranty, which is set forth below. For more information, please refer to online documentation or call us (0120) 6661777. You agree to pay all Services Fee and any other applicable fee/charges as set out in the relevant Plan Order in accordance with the Payment Terms provided below.
Services against any Plan Order will be available once you have made payment for Services according to the requirements of the corresponding Plan Order. Yaantra has no obligation to render Services under any Service Plan if the payments as required under any Plan Order have not been made.
You understand that certain Service Plans may have fee including, but not limited to "Service Fee" and/or "Activation Fee" payable either on an annual basis ("Annual Payment Plan") or on a monthly basis ("Recurring Payment Plan"). Subject to the applicable Term Plan, all payments under the Annual Plan shall be made upfront at time of commencement of the subscription cycle. For payments under the Recurring Payment Plan, apart from the monthly installments of the Service Fee, payable over a one (1) year payment term, you shall be charged an additional non-refundable Activation Fee at the time of registration, as specified in the Plan Order. The fee (including Activation Fee) will not be refunded in case of cancellation of the Service Plan unless otherwise stated in the Plan Order. All fee under this clause or a relevant Plan Order, is payable at the time of commencement of the Service Plan.
When you purchased the Service, you agreed to a specific price and plan, where such plan maybe for a term of one, two or three years ("Term Plan"). All terms of Service Fee and/or any other fee payable under any mode of payment for a Subscription shall be set forth in the applicable Plan Order. Similarly, some plans may offer a discount on the Service if you sign up for other Yaantra services ("Bundle Discount"). You agree to maintain your Service and the bundled services for the applicable term. If you signed up for a Term Plan or a Bundle Discount, the price available with those plans is valid until one of the following occurs: (1) the Term Plan expires; (2) you drop one of the Yaantra services you were required to purchase to receive the special rate as notified to Yaantra; or (3) You terminate the agreement/Service Plan before the expiry of the relevant term.
Credit Card Billing you may be asked to provide us with a credit card number from a card issuer that we accept in order to activate your Service. You hereby authorize Yaantra to charge and/or place a hold on your credit card with respect to any unpaid charges for Services or any related equipment. You authorize the issuer of the credit card to pay any amounts described herein without requiring a signed receipt, and you agree that these charges are to be accepted as authorization to the issuer of the credit card to pay any amounts described herein without requiring a signed receipt, and you agree that these charges are to be accepted as authorization to the issuer of the credit card to pay all such amounts. You authorize Yaantra and/or any other company who bills products or services, or acts as billing agent for Yaantra to continue to attempt to charge and/or place holds with respect to all sums described herein, or any portion thereof, to your credit card until such amounts are paid in full. You agree to provide Yaantra with updated credit card information upon Yaantra's request and any time the information you previously provided is no longer valid. You acknowledge and agree that neither Yaantra nor any Yaantra affiliated company will have any liability whatsoever for any non-sufficient funds or other charges incurred by you as a result of such attempts to charge, and/or place holds on, your credit card. If you mistakenly provide a debit card number, instead of a credit card number, you authorize all charges described herein to be applied to such debit card unless and until you provide a credit card number. In the event you are enrolled, or later enroll, in an automatic payment or electronic funds transfer plan, you agree that all sums described herein may be charged, at Yaantra's option, to the account number provided for such automatic payment or electronic funds transfer plan. When payment is made by credit card or debit card, payment will also be subject to the terms and conditions established by the credit or debit card issuer. If charges cannot be processed through your credit card, or if your bank draft or electronic funds transfer is returned for insufficient funds, we will charge you an additional Rs 250.00.
You agree and acknowledge that a Subscription under the Recurring Payment Plan will automatically renew for a month, unless notified otherwise by You ("Auto Renewal"). However, a Subscription under the Annual Payment Plan does not automatically renew and expires at the end of the applicable Term Plan.
Your credit card will be charged with the amount of the then prevailing subscription charges as per the payment option that you selected at the time of registering with Yaantra.
If you would like to opt out of the Auto Renewal, please call us at (0120) 6661777 and speak with one of our customer service representative at least 30 days prior to your subscription end date to discontinue your service.
For subscription based plans, a full refund will be issued if Yaantra has not been able to resolve even a single issue for you within the first 30 days of the subscription.
If there are one or more resolved issues, the fees for the Subscription Service will not be refundable. Notwithstanding this Yaantra may, at its sole discretion and on a case by case basis, agree to a refund of Subscription fees after deducting charges for servicing the Customer.
For incident based plans, you will be eligible for refund when any of the following criterions are met:
Unless otherwise specified, the Services, Materials and Software are solely for your personal and non-commercial use in addressing matters covered by your Service Plan. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, modify, create derivative works from, transfer, distribute or sell any information, software, products or services obtained from the Services, Materials, or Software. Any Services, Materials, and Software are available only in connection with Services under a valid Service Plan.
As a condition of your use of the Yaantra Portal or any Services, you will not use the Materials, Software or Services for any purpose that is unlawful or prohibited by these Terms of Use. You may not use the Services, Materials, or Software in any manner that could damage, disable, overburden, or impair any Yaantra server, or the network(s) connected to any Yaantra server, or interfere with any other party's use and enjoyment of any of the Yaantra Portal, the Materials, Software or Services. You may not attempt to gain unauthorized access to any Yaantra Portal, the Materials, Software or Services, other accounts, Gadget systems or networks connected to any Yaantra server or to any of the Yaantra Portal, the Materials, Software or Services, through hacking, password mining or any other means. You may not obtain or attempt to obtain any Yaantra Portal, the Materials, Software or Services or information through any means other than that specifically permitted to you under a Plan Order.
Though Yaantra has no limits on the amount of online support requests a Subscription based plan user may make during the subscription period, however, each Subscriber's use of the support services for the subscription based plans are subject to Yaantra's "fair use" policy. Under this policy, if at any time, in Yaantra's sole discretion, a subscription based plan user is found to be abusing the service by exceeding the level of use reasonably expected from someone using a Subscription based Plan for individual use, then Yaantra reserves the right to suspend or terminate Subscriber's Subscription Services. In addition, Yaantra reserves the right to suspend or terminate any Subscription Services of any Subscriber that Yaantra, in its sole discretion, determines are being used (a) fraudulently, (b) by any person other than Subscriber, or (c) for any Gadget system other than a Registered System. User may terminate the Service at any time by giving written or electronic notice to Yaantra; provided, however, that User will not be entitled to a refund of any fees prepaid by User for the Service.
You agree to use the Communication Services only to post, send and receive messages and material that are proper and, when applicable, related to the particular Communication Service. By way of example, and not as a limitation, you agree that when using the Communication Services, you will not:
Yaantra has no obligation to monitor the Communication Services. However, Yaantra reserves the right to review materials posted to the Communication Services and to remove any materials in its sole discretion. Yaantra reserves the right to terminate your access to any or all of the Communication Services at any time, without notice, for any reason whatsoever.
Yaantra reserves the right at all times to disclose any information as Yaantra deems necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in Yaantra' s sole discretion.
Any materials uploaded to the Communication Services may be subject to posted limitations on usage, reproduction and/or dissemination; you are responsible for adhering to such limitations if you download the materials.
You may not create hyperlinks to any portion of the Yaantra Portal, nor any Materials or Software posted therein.
You agree to indemnify, defend, and hold Yaantra, its subsidiaries, affiliates, officers, directors, employees, agents, licensors, consultants, suppliers, and any third-party Web site providers harmless from and against all claims, demands, actions, liabilities, losses, expenses, damages, and costs, including actual attorneys' fees, resulting from your violation of the material terms of these Terms of Use, any misuse or abuse of a Service, any use of the Service that amounts to infringement, or infringement by any other user of your account of any Intellectual property or other right of Yaantra or any other third party. You will cooperate as fully as reasonably required in Yaantra's defense of any claim. Yaantra reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you and you shall not in any event settle any matter without the written consent of Yaantra. You agree immediately to notify Yaantra of any unauthorized use of your account or any other breach of security known to you.
If you are not currently subscribed for a Service, then you are regarded as a "Guest". Usage of the Yaantra Portal by current Yaantra customers outside of the scope of a Service specified under an applicable Plan Order is also treated as a "Guest".
As a Guest you may use the Yaantra Portal and Materials specifically designated as available to guests on the Yaantra Portal for the limited purposes of (a) deciding whether to subscribe to the Services provided by Yaantra, (b) registering with Yaantra and submitting Plan Orders only. The foregoing license grant is a non-exclusive revocable license.
Yaantra may provide you with the use of e-mail services, addresses, bulletin board services, instant messaging services, chat areas, news groups, forums, communities, personal web pages, calendars, file cabinets and/or other message or communication facilities designed to enable you to communicate with Yaantra's employees and others as appropriate to your Service under a Plan Order (each a "Communication Service" and collectively "Communication Services"). Communications Services shall only be used under an accepted Plan Order, and not for any other purpose.
As permitted through a Service, you may use Materials and Software posted on the Yaantra Portal, or made available in connection with a Plan Order which may be available for additional purposes and or subject to additional restrictions.
Customers should contact the Yaantra to report problems with services, hardware, and software. The Yaantra support may be obtained in any of the 4 ways listed below.
Once a Customer &/or SMB Contact requests service, our staff enters a trouble ticket into a tracking system http://helpdesk.Gadgetwood.com The system automatically generates a ticket number and sends the customer an e-mail acknowledging that a trouble ticket has been created.
You are not a seller on the Flipkart e-commerce marketplace. However, if You are a seller on the Flipkart e-commerce marketplace then You acknowledge that you are not permitted to, and accordingly you unconditionally and irrevocably agree and undertake that you shall not, at any time, purchase from companies belonging to the Flipkart group, including Yaantra, more than 25% (twenty five percent) of your purchases.
